Richland Riverfront Hotel, Ascend Hotel Collection

The moment you enter the doors it felt welcoming. in the lobby I noticed they have a great snack selection, fun cruiser bikes for customers to use, lots of space for your party in the front. The parking area is huge, if you can’t find a place to park you’re in the wrong lot! The staff is friendly, and helpful. My room was clean and spacious. Bonus free breakfast yay!

The property was excellent!! Easy access to the room and the facilities (restaurant and bar, market, pool, et.al)!! The staff members were excellent as well! They called me by my first name, were friendly and made sure whatever I needed I received!

I liked the pool and the river front access. I especially loved free access to the bikes to go and ride down to the river front.

The lady who handled the complaint was very compassionate and understanding to the circumstances for both calls I made. She dealt with it in the most perfessional way and care. I know it was not the hotels fault for the way people handel themselves but apperciate the prompt response and follow up.

The staff was very helpful and was able to accommodate for my husband so much appreciated